Terms & Conditions
​## Terms and Conditions of Website Use
Last updated: January 2026
These terms govern your use of the Forest Gate Vets Ltd website. By accessing or using our website, you agree to these terms. If you do not agree, please do not use the website.
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## 1. About Us
This website is operated by Forest Gate Vets Ltd, an independent veterinary practice based in the United Kingdom.
Registered office: Hurst House, Cleobury Mortimer DY14 8QE
Email: hello@robinsonvets.co.uk
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## 2. Use of This Website
This website is provided for general information about our practice, services, and how to contact us.
You agree to use this website:
Lawfully and responsibly
In a way that does not infringe the rights of others
Without attempting to damage, disrupt, or gain unauthorised access to the website or its systems
We may suspend or restrict access to the website if we believe it is being misused.
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## 3. No Veterinary Advice
The information on this website is provided for general information only.
It:
Does not constitute veterinary advice
Does not replace an in-person consultation
Does not create a veterinary surgeon–client–patient relationship
If you are concerned about your animal’s health, please contact us directly or seek urgent veterinary care where appropriate.
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## 4. Online Booking and Enquiries (Lupa)
Our website uses Lupa, a third-party online booking system, to allow clients to request or book appointments.
By using the online booking system, you acknowledge that:
Online bookings are requests and may be subject to availability
An appointment is only confirmed once accepted by Forest Gate Vets Ltd
Information provided must be accurate and complete to the best of your knowledge
Online booking is not suitable for emergencies. If your pet requires urgent or immediate veterinary attention, please contact the practice directly by telephone or attend an emergency veterinary service.
Forest Gate Vets Ltd is not responsible for delays or failures caused by the Lupa system outside of our reasonable control.
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## 5. Accuracy of Information
We take reasonable care to ensure that information on our website is accurate and up to date. However:
Content may occasionally be out of date or incomplete
We do not guarantee that the website or online booking system will always be available or error-free
Forest Gate Vets Ltd is not liable for any loss arising from reliance on information contained on this website.
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## 6. Intellectual Property
All content on this website, including text, images, logos, and design, is owned by or licensed to Forest Gate Vets Ltd unless otherwise stated.
You may:
View and print pages for personal use only
You may not:
Copy, reproduce, or use website content for commercial purposes without our written permission
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## 7. Links to Other Websites
This website may contain links to third-party websites for your convenience, including links to the Lupa booking platform.
We:
Do not control the content or availability of third-party websites
Are not responsible for their content, accuracy, or privacy practices
Do not endorse third-party websites unless explicitly stated
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## 8. Limitation of Liability
To the extent permitted by law, Forest Gate Vets Ltd will not be liable for:
Any loss or damage arising from use of, or inability to use, this website or online booking system
Any indirect or consequential loss
Nothing in these terms limits liability for death or personal injury caused by negligence, or any liability that cannot be excluded under UK law.
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## 9. Privacy and Cookies
Your use of this website and the Lupa booking system is also governed by our:
Privacy Policy
Cookie Policy
These explain how personal data is collected, processed, and protected.
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## 10. Changes to These Terms
We may update these terms from time to time. Any changes will take effect once published on this page. Continued use of the website indicates acceptance of the updated terms.
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## 11. Governing Law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.